Esta es una duda muy frecuente!

Prendas confeccionadas:

Lavar en la lavadora con agua fría, máximo 30º y jabón neutro (ecológico mejor).
Secar al aire libre colgado en percha. Planchar en la opción algodón. No usar secadora. No usar blanqueador. Si quieres blanquear tus prendas, sécalas al sol, él es el mejor blanqueador.

Esta prenda puede haberse teñido a mano de forma natural, por lo que puede desteñir.

Prendas confeccionadas y bordadas:

Lavar a mano con agua fría 30º y jabón neutro (ecológico mejor).
No retorcer. Secar al aire libre colgado en percha. No usar secadora. Planchar al revés.

Esta prenda puede haberse teñido a mano de forma natural, por lo que puede desteñir.

Prendas de punto (tejidas a mano):

Lavar a mano con agua fría y jabón específico de lana o neutro para algodón (ecológico mejor).

NO LAVAR EN LAVADORA NI SECADORA. No retorcer. Secar al aire libre sin colgar. No planchar.

Esta prenda puede haberse teñido a mano de forma natural, por lo que puede desteñir. Recomendamos añadir un puñado de sal al lavado para mantener el color. No dejar más de 2 min en agua.

ORDER INFORMATION .

We have 15 business days to produce the product, since your order begins to be manufactured once the order enters our website.

You can pick up the product in our Showroom or we can also send it within a maximum period of 15 business days by certified mail.

You will be able to locate your order with the tracking number that will be provided to you once we ship it.

In the case of placing your order and choosing the "Showroom pickup" option, you will have a maximum of 3 months from when it is announced that it is ready for pickup.

Shipping costs CANARY ISLANDS :

0-2 KG: €5

2-5kg: €6

5-10kg: €7.6

Shipping costs to PENINSULA :

0-2 KG: €10

2-4kg: €13

4-5kg: €14.15

5-10kg: €20

Shipping costs to ZONE A: (Germany, Austria, Belgium, Denmark, France, Gibraltar, Greece, Ireland, Italy, Jersey, Luxembourg, Norway, Netherlands, Portugal, United Kingdom Sweden and Switzerland.

0-1kg: €14

1-2kg: €20

Shipping costs ZONE B : Russia, Czechia, Cyprus, Croatia, Slovakia, Slovenia, Finland, Hungary, Iceland, Latvia, Lithuania, Malta, Poland, Serbia, Turkey.

0-1kg: €20.8

1-2: €30

Shipping costs ZONE C : Aruba, Barbados, Dominican Republic, Brazil, Canada, USA, Mexico.

0-1kg: €27.5

1-2kg: €34.5

Shipping costs ZONE D : Saudi Arabia, South Korea, Indonesia, Israel, Japan, Lebanon, Malaysia, Hong Kong SAR (China), Singapore, Thailand, Georgia, Australia, New Zealand.

0-1kg: €28

1-2kg: €37

EXCHANGE POLICY

At MIA Sustainable Collection we accept changes.

You can exchange your product without any inconvenience for any other product at MIA.

You have a period of up to 30 days from receipt to make the change. Exchanges of damaged, used or missing garments without the corresponding original labeling will not be accepted.

Items must be packaged correctly so that they do not suffer damage in transit.
Please, before making any changes, contact us to tell us which item you want to change and why.

Items must be sent to the following address:

MIA Sustainable Collection (María Azcárate Díaz de Losada)
Calle José Peraza de Ayala, 5. CP 38208
Santa Cruz de Tenerife, Canary Islands, Spain.

Once we receive the product and verify its condition, we will give you a purchase coupon in the store for the amount of the returned product, valid for one year.

Very important:

You must send the merchandise through Correos España in the Normal Certified Shipping mode, with tracking number. Exactly the same method that we use with your shipment. It is the only way for both parties to certify both the shipment and receipt of the merchandise.

You do not pay shipping costs under these conditions:

• You have received a product that does not correspond to the one you purchased.
• You have received a damaged product.

In the event that you want to change size or product, we cannot assume the shipping costs. To try to prevent this from happening, you have the size guide available for each product, but above all, you have us to ask any questions, we will help you as much as possible to find the right size.

Conflict resolution

If you have not been able to reach an agreement with us, and you want to start a dispute resolution procedure for online purchases, the European Union has the Online Dispute Resolution Office, which you can access here .

Hola familia!
Si tienes cualquier consulta, de lo que sea, contacta con nosotros:

• Email: info@miamodaregenerativa.com
• Teléfono/Whatsapp: +34 682 179 812

Nos encanta poder ayudarte!